Sales Team Co-ordinator - Tobacco Factory Theatres (Bristol)
Salary: £27,477 pro rata
Position Type: 24 hours per week, including an essential Monday shift and occasional evening and weekend work
Tobacco Factory Theatres is looking for a positive, proactive, and enthusiastic Sales Team Co-ordinator to join our Sales team in this newly developed role. As a key member of the team, you will support and drive sales across box office, marketing, communications, and fundraising to help maximise revenue and audience engagement.
Based primarily at the Box Office, you will oversee the day-to-day operations of the Sales team, ensuring smooth and seamless customer interactions across all areas, from ticket sales to memberships and fundraising campaigns. You will line-manage a team of Sales Assistants, supporting their development across a range of sales functions, including audience engagement, data management, and relationship building.
While all cross-department relationships are important, the Sales Team Co-ordinator will work very closely with the Front of House Co-ordinator to ensure that the customer experience at TFT is seamless across all front facing touchpoints.
Key Responsibilities
Customer Engagement & Sales Strategy
Ensure a high standard of customer service across all sales channels (in person, phone, and online including social media).
Proactively sell tickets, memberships, and fundraising opportunities to maximise revenue.
Support and implement sales strategies to encourage audience engagement and income generation.
Promote and facilitate group and school bookings, working collaboratively with the wider Sales team.
Work during show incomings to manage counter sales, enquiries, and liaise with Front of House staff.
Review and respond to customer comments, investigating and resolving issues where necessary.
Monitor social media platforms for sales-related enquiries and respond as needed.
Update the website, social media, and on-site posters with weekly show information.
CRM & Data Management
Maintain accurate customer and fundraising records using Spektrix, supporting marketing and fundraising initiatives.
Support the Fundraising Manager with the set-up and administration of memberships, donors, and fundraising campaigns.
Assist the Communications & Fundraising Director by compiling audience insights from Spektrix reports to inform marketing strategies and Arts Council England reporting.
Ensure all sales processes (including Event set up, ticket promotions and fundraising campaigns) are completed accurately and efficiently.
How to apply: https://tobaccofactorytheatres.com/jobs-volunteering-and-experience/